Support
Stuck, found a bug, or have an idea? Email help@newpgames.com and I'll get back to you.
To help me help you, include: which game, your device (say, iPhone 15 or a Windows laptop), the browser or app, the game version from its settings, and what happened. Screenshots are great.
Jump to: Locks & Loot · Brickbit · Robo Stand · Common questions
Locks & Loot
- Move your progress to a new device
- Your game backs up automatically. In the game, open Settings (the gear), find Cloud save and tap Copy link code. On the new device, enter that code in the same place to load your progress. Keep the code private: it is the key to your save.
- Send feedback or report a bug
- Use the feedback button in the game. It sends your message along with the game version and device type, which helps fix problems faster. You can also email.
- Restore purchases (apps)
- Purchases are tied to your Apple or Google account. Use Restore purchases in the game's Settings on the same store account.
- Delete your data
- Copy your link code (Settings, Cloud save), then email it with the subject "Delete my data". Everything stored under that code is deleted within 30 days and you get a reply to confirm. Full details on the Locks & Loot delete-data page.
Locks & Loot page · Play it · Privacy
Brickbit
- Move your progress to another device
- Open Settings and tap Get a code. Enter the transfer code on your other device within 7 days. After 7 days the code is deleted.
- Restore Brickbit Premium (apps)
- Tap Restore Purchases in Settings or on the Premium card, signed in to the same Apple or Google account you bought it with.
- Leaderboard names
- Free players get an automatic two-word name. Premium players can pick their own. To have your leaderboard entries removed, email the name shown on the leaderboard screen.
- Saved Endless game
- Use Save & Quit in Endless to keep a game for later. It picks up where you left off next time you tap Endless.
Brickbit page · Play it · Privacy
Robo Stand
- Where your progress is saved
- Robo Stand saves in your browser on the device you play on. Play in your normal browser (not a private or incognito window), and don't clear site data for robo-stand.pages.dev, or your base will be reset.
- Play it like an app
- Open robo-stand.pages.dev, then tap Share, Add to Home Screen on iPhone, or Install app in the browser menu on Android. It opens full screen.
- The game feels slow
- Robo Stand is 3D. Close other tabs and apps, make sure your browser is up to date, and try the graphics setting in the game's settings if your device struggles.
- It updated while I was playing
- Updates wait until you are out of a fight, then load automatically. If something looks wrong after an update, close the tab and open the game again.
Robo Stand page · Play it · Privacy
Common questions
How do I contact Newp Games support?
Email help@newpgames.com. Say which game, what device and browser or app you use, the game version (shown in the game's settings), and what happened. A screenshot helps a lot.
A game won't load. What should I do?
Refresh the page, make sure your browser is up to date, and check your internet connection for the first load. If it still won't start, email with your device and browser.
Will I lose my progress if I clear my browser?
Clearing browser or site data erases the copy saved on that device. Locks & Loot keeps a cloud backup you can restore with your link code; Brickbit can move progress with a transfer code made beforehand; Robo Stand saves only on the device.
How do I request deletion of my data?
Email help@newpgames.com with the subject "Delete my data" and the game name. For Locks & Loot, include your link code. The privacy page lists what each game stores.
Do I need an account to get help?
No. None of the games have accounts. Only the details you choose to put in your email are needed.
Last updated by Nathan Partch.